My Printer is not printing

• Check all cabling, and if you have another computer check to see if it can print.
•  Check the printer screen to see if it has any errors.
•  On the computer that can’t print, go to START > CONTROL PANEL > VIEW DEVICES AND PRINTER
•  Locate the printer that has the default green tick and ensure it’s the right printer (sometimes the default print can change). If its not, right click the one that is, and click SET AS DEFAULT PRINTER.
•  If it’s the right printer with the green tick, but it is greyed out, it means its not responding with the printer and likely the IP address has changed.
•  Right click the greyed out default printer, and go to PRINTER PROPERTIES.
•  Before we continue look at your printer screen, and write down the IP address displayed in the top left corner.
•  Back to your computer click PORTS tab, and click ADD PORT.
•  Click STANDARD TCP/IP Port and click the NEW PORT button.
•  Hit NEXT, and type in the PRINTER NAME OR IP ADDRESS field, the IP address you wrote down above eg. 10.10.1.150, and hit next.
•  Follow the remaining prompts and do a test page print to ensure its working.
•  If all else fails, pick up the phone and give Upstream a call:
• o 1300 723 456 ([phone]) and quote your serial number and printer make and model. You can also email them at [e-mail]